Netelligent has announced the release of it's latest version of Interact. Interact is a desktop client interface that allows the Cisco Unified Communications user to finally have true integration with their CRM tools, MS-Outlook, billing, accounting and other business applications.
• Interact provides organizations with increased productivity gains by allowing users to find and pull up contact details from multiple applications simultaneously.
• With click to dial and rapid dial features users can focus on more of the interaction with customers while reducing operational cost.
• With inbound screen “popping”, 3rd party control, intelligent transfer and multi-step actions, Interact provides clear and tangible benefits to any organization that is using Cisco’s Unified Communications platform .
• The reverse look-up feature allows organizations to utilize external business and consumer databases to capture customer data. Organizations are using reverse look-up to validate their current databases of existing contacts for outbound calls.
• Interact’s powerful integration capabilities extend to other telephony applications such as Aware, Netelligent’s call recording and monitoring solution, providing audio and video capture at the click of a button.
• Improved adoption rate and utilization of CRM applications by simplifying the requested activities performed by sales or support personnel (example = call activity tracking).
David Graham UK & EMEA MD comments:
“Interact will reduce operational costs, improve interaction times with customers, and enhance your marketing data by linking your real-time CRM applications to your Cisco IP telephony environment. Interacts powerful integration platform is designed for customers that have invested in Unified IP Communications and are in need of true desktop – telephony integration.”Additional details can be found at www.netelligent.com