Products in the Software Suite Include Aware®, Interact® and Outlook Dialer.Netelligent Corporation announced today the availability of Netsoft® Suite 2.1, a software suite designed to help Cisco IP telephony users achieve true unified communications by integrating their business systems and applications with their Cisco IP telephony environment. Netsoft has tight integrations with many of the leading business systems, including: IBM Lotus Sametime, Lotus Notes, Salesforce.com, Sage Saleslogix, ACT! by Sage, Microsoft CRM, Microsoft Outlook, Microsoft Access, Microsoft SQL, SAP, NetSuite, Goldmine, LDAP Directory, Active Directory, and Cisco Unified Communications Manager. All integrations are out-of-the-box.
Netsoft® Suite 2.1 will help companies improve the productivity and quality of customer service teams, strengthen customer relationships, maximize CRM platform investments and ensure compliance with federal regulations.
Interact® 2.1 is offered exclusively by Netelligent in the Netsoft® Suite, and will allow users to know their customer before the second ring through automatic screen pops of their customer data directly from their CRM. Interact® will help users reduce operation costs, improve interaction times with clients and enhance marketing data by linking real-time CRM applications to Cisco IP telephony environments. This powerful integration platform is designed for customers that have invested in Cisco Unified Communications and are ready for true desktop/telephony integration.
Aware® 2.1 is a plug-and-play desktop tool that enables companies to capture and manage voice, video, chat and desktop activity. At just the click of a button, users can load the customer interaction data directly into their CRM system. Aware® provides businesses the solution and tools to effectively monitor customer interactions and increase performance throughout the enterprise at an affordable cost. Highly scalable and resilient, Aware® is intended to meet the needs of standard on-demand recording to high volume voice and video call centers. With no additional hardware requirements such as expensive voice cards or trunk taps, Aware® can be as much as 80% less than traditional recording solutions.
Netelligent also offers a free tool for Cisco CallManager users to dial MS Outlook contacts without ever touching a phone keypad. With the free Outlook Dialer, all calls to MS Outlook contacts can be made with a simple click of a mouse.
According to Rick Chapman, Vice President for Product Development at Netelligent, “Netsoft® Suite 2.1 is easy to use and can be installed quickly—customers can start saving money and improving their bottom line in less than one week.” For more information about Netsoft® Suite 2.1 or Netelligent Corporation please contact Colin Millstone 314-392-6955. To schedule a live demonstration or to download the free Outlook Dialer, visit the website at www.Netelligent.com or call (800) 731-7096.
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About Netelligent CorporationNetelligent is an expert in Cisco Unified Communications, the integration of different streams of communication into a single user interface. Netelligent understands the impact of emerging technologies on end user's business needs. With unsurpassed IP network and telephony implementation skills, Netelligent provides leading-edge network and telephony solutions that help clients bridge the gap between infrastructure and business systems. Sensitive to the needs of enterprise and consumer customers, Netelligent’s mission is to build and support cost-effective IP business communication solutions.
In addition to the Netsoft® Suite 2.1 software offering, Netelligent partners with IP telephony market leader Cisco to deliver business and operational value with a wide range of solutions and services, including IP telephony, IP video conferencing, unified messaging, call center solutions and voice over IP. The Netelligent Solutions Team consists of experienced telephony developers that work with companies to build robust multi-service wireless networks and custom application solutions.
Founded in 2003, Netelligent is headquartered in St. Louis, Missouri. Offices are located in the United Kingdom, India, and Canada with a total of 50 employees.