Customer Retention
View Call Center statistics via your web browser. Multiple Queues and Agent stats can be displayed with threshold warnings. Unlimited user licensing that doesn't require Cisco Supervisor or Agent Desktop.
Real time statistics on your desktop see it
Scrolling Queue statistics on your PC, monitor or plasma. Threshold warning indications that pop on your desktop.
Real Time statistics on your IP Phone see it
Queue statistics that pop and refresh on your phone display. X-Stats deliver a live status of your queue or you can select from multiple queues.
Call Monitoring see it
Supervisors have access to agent's calls from a web browser. Simply click on any live agent to monitor the call. Indexing or scoring is even possible for custom archiving of the recorded interaction.
Call Recording see it
A browser-based tool for capturing voice, desktop & chat. Users can have a rules-based platform, or simply invoke recording from their phone. Simple, flexible and low cost recording designed specifically for your Cisco phone.
