interAct - A Cisco Certified application to imporve human connections

Unified Communications

Cisco Certified Software

Bring together your telephone, network, business systems and chat client to improve and unify the way you work.

IM (Chat)
Presence
Fully Secured
Click to Dial
Custom Phone Books
Auto-pop your CRM
Integrate: Outlook
Integrate: ActiveDir
Integrate: SQL
Integrate: MS CRM
Integrate: Salesforce
Integrate: SAP
Integrate: NetSuite

Unify

This one app connects all your communication medians and customer data and presents them in a single User Interface.

1 Simple Desktop User Interface

It's the size and style of a typical IM client, but so much more powerful. When you receive a call, you know who is calling and all the nuances of your relationship. At the same time, you can see who else is available to help support this customer. If you need help, simply intelligent transfer the customer. If you need to record the entire transaction, simply click to capture and insert to your CRM.

Better Manage Your Customer Data

Most organizations have customer data in multiple places... Outlook, CRM, a custom application. So, when you are researching a specific customer you have to look in many different places. You don't have to do this anymore. interAct has packaged API's that bring together all your data sources in real time! See it now!

Make the most out of your IP Investment

You've spent time and money to implement the most powerful infrastructure possible. Now, take advantage of it! Bridge your telephone system, network and business applications in one amazingly simple act. Check out our Demo for the Finance industry.